Your 111jli Questions, Answered

You must be at least 21 years old to register and play on 111jli. This is confirmed through the KYC identity verification process — you will be required to provide a government-issued Philippine ID that shows your date of birth. Accounts belonging to individuals under 21 will be closed.

A valid Philippine government-issued ID is required. Accepted documents include a Philippine passport, driver's licence, UMID, SSS card, PhilHealth card, or voter's ID. The document must clearly show your full name, photo, and date of birth. A selfie may also be requested for facial verification. All documents should be uploaded clearly — blurry or cropped submissions will delay the review.

No. Each person may only hold one 111jli account. Creating duplicate accounts — regardless of reason — is a violation of the Terms and Conditions and can result in all accounts being suspended and balances forfeited. If you have lost access to your account, contact support rather than creating a new one.

Log in to your 111jli account and navigate to your profile settings. Some changes — such as updating your registered mobile number or email address — require identity verification before they are applied. Contact support if you are unable to make a change through your account settings, or if the update involves core identity information.

Most deposits via Philippine e-wallets and online banking are reflected in your 111jli account within a few minutes once the payment is confirmed on the sending platform. Bank transfers may take longer depending on the bank and time of transaction. If your deposit has not reflected after a reasonable period, contact 111jli support with your transaction reference number.

Minimum deposit amounts may vary depending on the payment method selected. These are shown clearly during the deposit process in your account. All amounts are in Philippine Peso. For detailed deposit information including minimums, visit the Deposit page.

First, wait a few minutes — some methods take a short time to process. If the deposit still has not arrived after the expected processing window, contact 111jli support. Provide the date and time of the transaction, the amount in PHP, and the transaction reference number from your bank or e-wallet. The support team will investigate and resolve the discrepancy.

Withdrawal processing times depend on the method selected and the current review queue. E-wallet withdrawals are generally faster. Bank transfers may take additional business days. The estimated processing window is shown during the withdrawal request. If your withdrawal has not arrived within the indicated timeframe, contact support with your withdrawal reference.

Common reasons include incomplete KYC verification, pending wagering requirements tied to a promotional bonus, withdrawal details that do not match your registered account information, or a security review triggered by account activity. If your withdrawal is on hold, you will typically receive a notification. Contact support if you need clarification on the specific reason.

No. A single 111jli account gives you access to all game categories — sports betting, live casino, slots, eBingo, and more. There is no need to create separate accounts or log in to different platforms. Your balance is shared across all categories.

Yes. 111jli is accessible from any mobile browser. A dedicated app is also available for a more streamlined mobile experience. See the App page for download instructions. All game types are available on mobile, including live casino, sports betting, and slots.

All casino game results are determined by certified random number generators (RNGs) from the game providers. Sports betting outcomes are based on actual match results from officially recognised competitions. 111jli uses game content from reputable software providers. Results are not manipulated by the platform — wins and losses are determined by the mechanics of each game and actual sporting outcomes.

Change your password immediately through your account settings. Then contact 111jli support to report the incident — include any details you have, such as the time you noticed the suspicious activity and any changes that were made. The support team can freeze account activity during the investigation. Never share your password or OTP codes with anyone — 111jli staff will never ask for them.

Use the password recovery option on the Login page if available, or contact 111jli support directly with your registered email address and mobile number. The support team will verify your identity before assisting with account recovery. Do not create a new account — multiple accounts are not permitted and will be suspended.

Contact 111jli support and request self-exclusion. You will be asked to specify the duration. Once self-exclusion is active, your account will be restricted from gaming activity, deposits, and marketing communications for the specified period. Self-exclusion must run its full course — accounts are not automatically reinstated at the end of the period. More details are on the Responsible Gaming page.

No. Gaming on 111jli is entertainment — not a source of income. All games involve chance and carry risk of loss. No outcome is guaranteed. Never wager money you cannot afford to lose, and always set a budget before you play. If gaming is no longer enjoyable or is affecting your daily life, use the responsible gaming tools in your account or take a break.

Go to your account settings and look for the responsible gaming or limits section. You can set a daily, weekly, or monthly deposit limit in Philippine Peso. Limits take effect immediately when reduced. Increases require a waiting period by design — this helps prevent impulsive decisions. If you cannot find the setting, contact support for assistance.